Warranty
Dengfu Sports Equipment Co., Ltd (“Dengfu”), offers the following limited warranty, to the original purchaser only, for all Dengfu bikes purchased from Dengfu Sports Equipment Co., Ltd.
Warranty items: carbon frame.
Warranty period: 2 years.
Warranty date from: the date of purchase by the original purchaser.
Warranty option.
1) repair the product at no charge, using new or refurbished replacement parts as Dengfu deems appropriate.
2) replace the product or component with a new one that is at least functionally equivalent to the original product.
The original of any product or component that is replaced under warranty must be returned to Dengfu and becomes the property of Dengfu.
Shipping cost.
You will be responsible for paying for your own shipping costs for returning or replacing your item.
The Dengfu limited warranty does not cover the following items, including:
Headset,
Rear derailleur hanger,
Tires,
Brake pads
paint damage, fading or changes in color.
The Dengfu limited warranty does not cover damage caused by crashes, misuse or neglect,
examples of non-covered events include but are not limited to the following:
abuse or misuse
neglect of product (lack of care and maintenance);
modifications (for example, engravings or lacquering);
crashes;
excessive load.
mounting and alteration of additional components that were not expressly approved by us or replacement of our original components by components that do not have a similar quality;
For warranty service or questions, please contact us. Do not return your bicycle to Dengfu without talking with our warranty service staff and obtaining a return authorization. After obtaining authorization, send the affected product, together with your name, address, contact information, and proof of purchase, to:
Dengfu Sports Equipment Co., Ltd.
Warranty Returns
Building 2, Jiepai Science Park, No.2 Xinfeng Road, Nianfeng Industrial District
Shenzhen, Guangdong 518117, China.
Contact: (+86) 0755-28925060
Your Dengfu carbon bike products were manufactured with care. You are responsible for the final assembly with your purchase materials, and for regular care and maintenance. To ensure a long service life and good durability of your carbon bike products, please only use for its intended purpose. We wish you safe and happy cycling wherever your bike takes you.
